We now have a local pick-up (click & collect) service which is free. If you choose this option you will be notified once your order is ready for collection. Collection times are Monday to Friday between 10.30am & 1.30pm but outside of those ours can be arranged if you email Nadia at faunakids.ie@gmail.com. Our collection is available from our showroom at Unit 8, Suite 1c, Fashion City, Dublin D24EW2P.

SHIPPING

Please note, items shipped outside of the EU are subject to customs and import duty payments. 
 ISLAND OF IRELAND (32 Counties)
€6.50 tracked.
Your items will be delivered by DPD in 5 working days. Items are tracked and must be signed for. Free shipping on orders over €65
Hand printed items may take 5 to 7 working days due to being hand finished.
UK 
£12.50 tracked.
Free shipping on orders over £150.
EUROPE
€18.500 tracked.
Your items will be delivered by DPD in 7 working days.  Hand printed items may have one week lead time. Free shipping on orders over €150.
Items are tracked and must be signed for. We cannot take responsibility if items are lost.
Hand printed items may take 5 to 7 days due to being hand finished.
REST OF WORLD
€35.50 tracked.
Your items will be delivered by An Post in 10 working days. Hand printed items may have one week lead time. Free shipping on orders over €200.
Items are tracked and must be signed for. We cannot take responsibility if items are lost.
As soon as you place your order & payment is processed, you will receive an order confirmation by email. You will then hear from us a couple of days later with your tracking information & a link. If you order hand printed items it can take up to a week to receive a shipping email from us. Hand crafted items take longer as they are printed to order. Most of the time you'll receive your order within a week though as I work around the clock. Thanks for understanding & thanks for supporting a craft business.
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IMPORTANT:

PLEASE MAKE SURE YOU ENTER THE FULL, CORRECT DELIVERY ADDRESS WITH POST CODE. WE ACCEPT NO RESPONSIBILITY FOR CHANGES OF ADDRESS AS SOON AS THE PARCEL LEAVES OUR BUILDING. IF YOU CHOOSE TO CONTACT THE CARRIER TO DIVERT TO A DIFFERENT ADDRESS YOU DO SO AT YOUR OWN RISK. WE ONLY SHIP TO THE ADDRESS PROVIDED ON THE ORDER/INVOICE. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

If you use a common area in your apartment block for mail, we are not responsible if your item is stolen from an unsecured space you arrange for your mail to be left. We trust the delivery address you enter when you order an item is the delivery address the item will be delivered to. Any verbal agreement you have with your delivery person is independent to Fauna Kids. 

We are unable to contact each customer individually to double check delivery addresses. If your order comes back to us undelivered, we will have to invoice you again for shipping in order to resend your parcel. If you think you've made an error when entering the shipping address just email us or reply to your order confirmation email and we will amend it with your instruction.
If an international address is entered incorrectly and the item is returned to Fauna, you are not entitled to a refund on shipping, just the goods. Fauna is invoiced for all attempted deliveries so can't refund money that has been paid to the shipment carrier.
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RETURNS AND REFUNDS
If you wish to return an item, you can once it's within 100 days of receipt. Items must be in their original condition with a note quoting your order number. As soon as we receive the item & are happy with it's condition, we will issue you a full refund excluding postage costs.
Please e.mail us at faunakids.ie@gmail.com for the returns address.
There is no refund on personalised items as we can't re-sell them full price.
FAULTY ITEMS
If your item is faulty, please return it to us and we will send you a replacement item at no postage cost. Just e.mail us at faunakids.ie@gmail.com for the returns address.

As soon as we receive the item & are happy with its condition, we will issue you a full refund excluding your postage costs of returning the original. Just e.mail us at faunakids.ie@gmail.com for the returns address. You can then reorder if you wish.
We do not refund shipping costs.
Your IRL statutory rights are not affected by our Returns Policy.