SHIPPING & RETURNS TERMS
PLEASE MAKE SURE YOU ENTER THE FULL, CORRECT DELIVERY ADDRESS WITH POST CODE. WE ACCEPT NO RESPONSIBILITY FOR CHANGES OF ADDRESS AS SOON AS THE PARCEL LEAVES OUR BUILDING. IF YOU CHOOSE TO CONTACT THE CARRIER TO DIVERT TO A DIFFERENT ADDRESS YOU DO SO AT YOUR OWN RISK. WE ONLY SHIP TO THE ADDRESS PROVIDED ON THE ORDER/INVOICE. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.
We are unable to contact each customer individually to double check delivery addresses. If your order comes back to us undelivered, we will have to invoice you again for shipping in order to resend your parcel. If you think you've made an error when entering the shipping address just email us or reply to your order confirmation email and we will amend it with your instruction.
If an international address is entered incorrectly and the item is returned to Fauna, you are not entitled to a refund on shipping, just the goods. Fauna is invoiced for all attempted deliveries so can't refund money that has been paid to the shipment carrier.
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ISLAND OF IRELAND 32 Counties
€6.00 tracked.
Your items will be delivered by DPD in 5 working days. Items are tracked and must be signed for. Free shipping on orders over €60
Hand printed items may take 5 to 7 working days due to being hand finished.
EUROPE
€18.00 tracked.
Your items will be delivered by DPD in 7 working days. Hand printed items may have one week lead time. Free shipping on orders over €150.
Items are tracked and must be signed for. We cannot take responsibility if items are lost.
Hand printed items may take 5 to 7 days due to being hand finished.
REST OF WORLD
€35.00 tracked.
Your items will be delivered by An Post in 10 working days. Hand printed items may have one week lead time. Free shipping on orders over €200.
Items are tracked and must be signed for. We cannot take responsibility if items are lost.
As soon as you place your order & payment is processed, you will receive an order confirmation by email. You will then hear from us a couple of days later with your tracking information & a link. If you order hand printed items it can take up to a week to receive a shipping email from us. Hand crafted items take longer as they are printed to order. Most of the time you'll receive your order within a week though as I work around the clock. Thanks for understanding & thanks for supporting a craft business.
RETURNS AND REFUNDS
If you wish to return an item, you can once it's within 100 days of receipt. Items must be in their original condition with a note quoting your order number. As soon as we receive the item & are happy with it's condition, we will issue you a full refund excluding postage costs. Just e.mail us at faunakids.ie@gmail.com for the returns address.
There is no refund on personalised items as we can't re-sell them full price.
FAULTY ITEMS
If your item is faulty, please return it to us and we will send you a replacement item at no postage cost. Just e.mail us at faunakids.ie@gmail.com for the returns address.
EXCHANGES
I DO NOT ACCEPT ITEMS THAT SMELL OF CIGARETTES. IF YOU ARE A SMOKER IT IS YOUR RESPONSIBILITY NOT TO SMOKE AROUND THE GARMENT YOU WIDH TO RETURN. I CONSIDER THIS AS SMOKE DAMAGE SND THE ITEM IS UNSALABLE AT FULL PRICE.
If you wish to exchange an item please return it to us within 90 days in its original condition. As soon as we receive the item & are happy with its condition, we will issue you a full refund excluding your postage costs of returning the original. Just e.mail us at faunakids.ie@gmail.com for the returns address. You can then reorder if you wish.
If you wish to exchange an item please return it to us within 90 days in its original condition. As soon as we receive the item & are happy with its condition, we will issue you a full refund excluding your postage costs of returning the original. Just e.mail us at faunakids.ie@gmail.com for the returns address. You can then reorder if you wish.
Your IRL statutory rights are not affected by our Returns Policy.