SHIPPING & RETURNS TERMS

PLEASE MAKE SURE YOU ENTER THE FULL, CORRECT DELIVERY ADDRESS WITH POST CODE. WE ACCEPT NO RESPONSIBILITY FOR CHANGES OF ADDRESS AS SOON AS THE PARCEL LEAVES OUR BUILDING. IF YOU CHOOSE TO CONTACT THE CARRIER TO DIVERT TO A DIFFERENT ADDRESS YOU DO SO AT YOUR OWN RISK. WE ONLY SHIP TO THE ADDRESS PROVIDED ON THE ORDER/INVOICE. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS.

We are unable to contact each customer individually to double check delivery addresses. If your order comes back to us undelivered, we will have to invoice you again for shipping in order to resend your parcel. If you think you've made an error when entering the shipping address just email us or reply to your order confirmation email and we will amend it with your instruction.
If an international address is entered incorrectly and the item is returned to Fauna, you are not entitled to a refund on shipping, just the goods. Fauna is invoiced for all attempted deliveries so can't refund money that has been paid to the shipment carrier.
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 ISLAND OF IRELAND 32 Counties
€6.00 tracked.
Your items will be delivered by DPD in 5 working days. Items are tracked and must be signed for.
Hand printed items may take 5 to 7 working days due to being hand finished.
 
EUROPE
€25.00 tracked.
Your items will be delivered by DPD in 7 working days.  Hand printed items may have one week lead time.
Items are tracked and must be signed for. We cannot take responsibility if items are lost.
Hand printed items may take 5 to 7 days due to being hand finished.
 
REST OF WORLD
€35.00 tracked.
Your items will be delivered by An Post in 10 working days.  Hand printed items may have one week lead time.
Items are tracked and must be signed for. We cannot take responsibility if items are lost.
 
RETURNS AND REFUNDS
If you wish to return an item, you can once it's within 100 days of receipt. Items must be in their original condition with a note quoting your order number. As soon as we receive the item & are happy with it's condition, we will issue you a full refund excluding postage costs. Just e.mail us at faunakids.ie@gmail.com for the returns address.
There is no refund on personalised items as we can't re-sell them.
FAULTY ITEMS
If your item is faulty, please return it to us and we will send you a replacement item at no postage cost. Just e.mail us at faunakids.ie@gmail.com for the returns address.
EXCHANGES
If you wish to exchange an item please return it to us within 90 days in its original condition. As soon as we receive the item & are happy with it's condition, we will issue you a full refund excluding your postage costs of returning the original. Just e.mail us at faunakids.ie@gmail.com for the returns address. You can then reorder if you wish.
Your IRL statutory rights are not affected by our Returns Policy.